Feedback from our customers
The feedback from our claims management staff on the macc training courses was overwhelming. The employees were not only motivated by the training sessions, but are now much more confident about their responsibilities on the phone. The success can be seen not only in increased employee satisfaction, but also in the approx. 60% increase in referrals to our network partners in the motor damage sector.
I would like to thank you once again on behalf of the entire sales team. It was one of the best kick offs I ever attended.
We had a huge task to train over 2,000 executive managers of Deutsche Telekom on Service Excellence. With the experience and professionalism of macc, we not only introduced the concept of culture change, but also raised the managers to another level of understanding and action.